I was going to go the self taught route but I came across their website and it seemed like a cost effective alternative. The projects at the end of the program were challenging and really helped you showcase your skills and standout amongst other bootcamp graduates. One of the best ways to learn the skills needed to bea help desk engineer is to take online courses to advance your career, like those provided by Udemy and Coursera.

51.1% of help desk engineers graduate with a bachelor’s degree, and 6.3% of people in this position earn a master’s degree. While most help desk engineers have a college degree, it’s possible to be successful as a help desk engineer with only a high school degree. In fact, our research shows that one out of every six help desk engineers were not college graduates. Before you start to hire help desk engineers, it pays to consider both the one-off costs like recruitment, job promotion, and onboarding, as well as the ongoing costs of an employee’s salary and benefits. While most companies that hire help desk engineers pay close attention to the initial cost of hiring, ongoing costs are much more significant in the long run. After you find the help desk engineer skills you need, you can them to your resume using an AI resume builder.

Help desk technician salary + job outlook

Those interested in working in IT can get their start as a help desk technician before acquiring the skills to pursue more specialized roles. While help desk technicians overlap in some ways with titles like IT support technician, they are ultimately not the same. IT support focuses on providing technical assistance for complex product issues. A help desk technician, on the other hand, is likely to help users resolve more straightforward matters, such as a forgotten password. They may escalate complicated technical problems like faulty products to IT support.

Hardware and software change, but your ability to communicate effectively and think critically does not. Help desk work is an excellent place to refine the soft skills that will serve you well as you progress in your career. That’s why we connected with IT professionals help desk engineer to find out just how valuable this experience is. Here are four ways working as a help desk technician can help prepare you for the IT career of your dreams. You can gain the qualifications you need to become a help desk technician with the following walkthrough.

Online courses to improve help desk engineer skills

Working in a help desk role can give you an opportunity to learn more about the options that await. LaShana Lewis, a former help desk worker and software engineer at  MasterCard®, says people new to the field have an excellent opportunity. Completing a Professional Certificate or other types of education can be worthwhile.

• A new client of your company has commissioned a project to create a private social media app.
• Help desk engineers get to interact with diverse individuals and address their technical concerns on a daily basis.
• Some great schools for help desk engineers are hard to get into, but they also set your career up for greater success.
• Tech professionals need to stay current with the latest trends and technologies.
• My hope is you can feel good about kick-starting a career in IT, or get an understanding of what you need to do to keep climbing and have success.

There isn’t an architect out there who hasn’t dealt with failures or mistakes in their career. At this level you are an influencer, trusted advisor and liaison between the decision makers and the administrators/engineers who will bring your design to life. It helps to have been an admin at one point in your career to understand what the team will go through with implementing a design.

What is the Pay by Experience Level for Help Desk Engineers?

Take a few minutes to learn more about how to become a help desk technician, and check out the CompTIA A+ certification, your gateway into an entry-level IT position. Help desk technicians frequently find themselves collaborating with other IT professionals to solve end user issues. Think of yourself as a detective who must glean the right information to properly analyze any given technical issue.